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Absolute Pool & Spa Care
It can be summed up by our Mission Statement: “To eliminate the negative perception of the service industry by creating a positive experience the customer will always remember!”
We instill in our staff the belief that they should be elite in everything they do. They should strive to be an elite father or mother. They should strive to be an elite mom or dad. They should strive to be an elite son, daughter, friend, and employee. Striving to be an elite service technician provides internal motivation. This motivation combined with our support, creates an environment that breeds success throughout all of life.
Customizable Maintenance Plans That Fit Your Needs
Superior Value & Experience You Can Trust
The second part is being a servant. The best leaders are the best servants. They should strive to serve their spouses, parents, friends, community, church and customers. Success will ultimately come their way once selfishness is overtaking by servitude. Making a customer smile, making a child smile, making your spouse smile, will ultimately make them smile… and smiling after job well done is a powerful motivator.
I can go on and on about why Absolute Pool & Spa Care is different than other pool service companies. Instead of a list, I prefer that you, the customer, understand our beliefs and our core values.
The bottom line is we provide more than just a paycheck for our employees. We train them on how to improve their skills at the workplace and in life. We also give them opportunities to experience serving others and the gratitude that comes with it. This creates an environment that employees enjoy working. When employees enjoy where they work, they work on a career. When they work on a career, customers will enjoy experienced technicians. When customers enjoy experienced technicians, they enjoy working with Absolute Pool & Spa Care. It’s the cycle of a successful relationship!
About the Owner
My name is Mark Thompson and I am Founder of Absolute Pool & Spa Care. I have been in the swimming pool and hot tub business since 1991. I started in Dayton, Ohio and was privileged to work with a wonderful family at Knickerbocker Pools. That is where I was taught how to provide customers with the right pool or hot tub for their needs, educate them on the proper care of their water and equipment, and develop my leadership skills..
I built a relationship with a company in Atlanta and through continued success in helping them with Home & Garden Shows, they transferred me from Dayton to Atlanta in 1996. Our primary objective was to add swimming pools to their spa store and supply, maintain, and deliver hot tubs for the 1996 Olympics. That was a great time!
After a couple of years, another local company had hired me to develop a hot tub division in their pool table store. After successfully creating and stabilizing their spa department, I determined that it was time to start my own company. Hence, the birth of Absolute Pool & Spa Care on March 15, 2001. After going from a small room in an apartment then to the basement of a house, we are now located in a 5-office building in downtown Cumming and opened a second location in Norcross.
We are the only service company in Atlanta that has a functional training center for our Technicians with complete system set-ups to educate them throughout the year. This growth was all made possible through the countless work hours in the heat of Summer and the coldest days of Winter by our many Service Technicians throughout the years. The growth was made because they earned customer’s loyalty and the compliments to their friends. Our customer’s demanded we grow. Now, we’re not perfect and we make mistakes. However, if you choose to allow Absolute Pool & Spa Care to serve you, you will have a group of individuals who truly care about your satisfaction. Our team loves when you smile and feels your pain times ten when you don’t. Our sincerity will be proven by the end of your experience.
Meet Our Team
Josh - Master Technician
Josh has been with Absolute Pool & Spa Care since 2008 and is our General Manager. He has progressed through our hierarchy of Maintenance Technician, Service Technician, Advanced Technician, and now Master Technician, our highest level.
He holds The Association of Pool & Spa Professionals Certified Maintenance Specialist and Certified Service Technician Certifications. He also holds The National Swimming Pool Foundation’s Certified Pool Operator Certification and Jack’s Magic Stain Specialist Certification. He has attended over 400 hours of seminars that cover anything from repair training to communication to manager training. Josh is made a better man by his wife, Kayla and his 2 daughters, Trinity and Ava.
Ray - Maintenance Supervisor
Cole Ray has been with Absolute Pool & Spa Care since early 2017. He has progressed through our levels of Maintenance Assistant, Lean Maintnenance Technician, and then Maintenance Supervisor. He has earned The Association of Pool & Spa Professionals excellent certification of “Certified Maintenance Specialist”. He has also attended Zodiac’s (Jandy & Polaris) 2-day service training course and attended several other miscellaneous all-day seminars regarding how to communicate with tact and professionalism, how to be a better supervisor, and a variety of others.
He is married to his wife Katie and has a daughter named He is an outdoorsman and automotive enthusiast. His #1 goal for himself at Absolute Pool & Spa Care is to continue his education in the pool industry and to continue serving his clients with the utmost of integrity.”
Junior Richardson - Norcross Manager
Junior Richardson has been with Absolute Pool & Spa Care since 2015. He has 1 brother and 2 sisters. We are so excited to have Junior as a part of our team. we have seen many positive transformations from Junior and enjoy watching him grow. We also can’t wait to see what the future at Absolute holds for him.
His goals at Absolute Pool & Spa Care is to gain multiple certifications and to be able to run his own branch. He loves to make his customers smile and gain their trust.
Take Le - Lead Maintenance Technician
Take has been with Absolute Pool & Spa Care since 2017. Take’s commitment to being knowledgeable and prove himself has quickly promoted him to Lead Maintenance Technician in just a short few weeks. Everyone who gets time to talk with Take can’t help but smile while talking with him.
He is married to his wife, Jessi, since 2016 and had a daughter on May 21, 2017 . He enjoys fishing, playing XBox, and loves the Atlanta United and Atlanta Falcons. His #1 goal for himself at Absolute Pool & Spa Care is to continue to be professional and to know all facets of the industry so that he can succeed in providing the best results for our customers.
What WE DO ?
Our Products and Services
Take a look below at the products and services we offer at Absolute Pool & Spa Care.
- Hot Tub Service
- Weekly Pool Maintenance
- Renovations & Remodel
- Pool Opening & Closings
- Vinyl Liner Replacement
- Remote Automation
- Acid Cleans
- Crack Repairs
- Emergency Service
- Green Pool Recovery
- Leak Detection
- Pool Cleaner installation
- Pool Equipment Set-up
- "Pool School" / Training
- Pool Inspections
- Commercial Pools Service
Organizations and Associations
Absolute Pool & Spa Care is proud to be associated with the following organizations.
APSP – “The Association of Pool & Spa Professionals”
The APSP is the world’s largest international trade association representing the swimming pool, spa, hot tub and recreational water industries. APSP is the leading industry advocate promoting professional best practices through education, industry standards, and safety.
APSP members adhere to a code of ethics in business and technical practices and share a strong commitment to the safe, healthful, and enjoyable use of industry products.
The APSP effectively replaced another well-known industry organization known as “National Pool and Spa Institute” or NSPI in 2006.
More information at: The Association of Pool & Spa Professionals
APSP Member Code of Ethics
All members of The Association of Pool & Spa Professionals agree to be dedicated to and to comply with the following ethical principles and policies:
- To contribute to the health, safety and welfare of the public in the design, manufacture, installation, maintenance and operation of swimming pools, spas and hot tubs by complying with all applicable laws, ordinances or regulations and refraining from engaging in fraudulent or deceptive acts or practices.
- To hold all necessary federal, state and local licenses, registrations and permits.
- To hold legally required liability insurance, workers’ compensation insurance, and bonding.
- To respect and not infringe upon the intellectual property rights of others and to refrain from using the property of others without their prior, written consent.
- To advertise products, services and prices truthfully and consistently with all federal, state and local advertising practices requirements.
- To establish prices in a manner that does not involve collusion with a competitor and to clearly communicate such prices to potential customers or clients prior to providing such products or services.
- To provide written sales agreements when such are requested by customers or required by law.
- To comply with the terms of all agreements, oral or written, regarding the provision of products or services.
- To respond to any consumer complaints made to any governmental authority, Better Business Bureau or equivalent nongovernmental authority.
- To exclude from company ownership or senior management any person or entity who or which, within the past three (3) years, has been convicted of or pleaded no contest (or its equivalent) to any felony or other crime involving business or financial practices.
- To use the APSP name, logo and other intellectual property only when and as permitted by APSP, and to cease all such use upon suspension from or termination of membership in APSP.
- To file a complaint with APSP regarding a potential violation of this Code of Ethics only when in possession of credible evidence of such potential violation.
- To cooperate fully with any APSP investigation of a potential violation of this Code of Ethics.
- To encourage utilization of APSP educational offerings as a means of enhancing the professional skills and business integrity of APSP members and their employees.
Angie’s List
More than One Million consumers use Angie’s List to find high quality service companies and health care professionals in over 500 categories. From plumbers and painters to dentists and dermatologists, reviews come directly from homeowners in your area.
People prefer to use companies approved by Angie’s List because:
- No anonymous reviews.
- The “certified data collection process” prevents companies and providers from reporting on themselves or their competitors.
- The Angie’s List “Complaint Resolution Team” will intercede if a home repair or health experience goes bad.
- Companies and providers respond to reports, so you get the whole story.
CBP® - Certified Building Professional®
A Certified Building Professional® is an individual who has passed all the rigorous requirements of the APSP’s Certified Building Professional® training program. Graduates of the course learn the skills and value system pertaining to high ethical standards, commitment to the highest standards of workmanship and construction, business stability, and superior customer relations. After completion of the training, all graduates must complete continuing education requirements on an ongoing basis in order to maintain their CBP® certification.
CPO® - Certified Pool Operator®
The Certified Pool/Spa Operator® certification program has delivered more training than any other program in the pool and spa industry since 1972, resulting in more than 200,000 successful CPO® certifications in 44 countries.
CPO® certification courses are designed to provide individuals with the basic knowledge, techniques, and skills of pool and spa operations. It covers 14-16 hours of information from the NSPF® Pool & Spa Operator™ Handbook (provided) and local codes taught by an NSPF® Instructor.
The CPO® program is widely accepted by health departments.
CSP® - Certified Service Professional®
A Certified Service Professional® is an individual who has passed all the rigorous requirements of the APSP’s Certified Service Professional® training program. The three-level technical training program (TECH I, TECH II, and CSP) provides practical knowledge for technicians and service professionals, from structures and electrical systems, to hydraulics, pumps, and filters, to water chemistry and maintenance.
APSP members who successfully complete all three levels are granted the program’s highest credential — CSP™ Certified Service Professional®.
Afterwards, all graduates must complete continuing education requirements on an ongoing basis in order to maintain their CSP® certification.
CST® - Certified Service Technician®
A Certified Service Professional® is an individual who has passed all the rigorous requirements of the APSP’s Certified Service Professional® training program. The three-level technical training program (TECH I, TECH II, and CSP) provides practical knowledge for technicians and service professionals, from structures and electrical systems, to hydraulics, pumps, and filters, to water chemistry and maintenance.
Afterwards, all graduates must complete continuing education requirements on an ongoing basis in order to maintain their CSP® certification.
Genesis 3
The Genesis 3 Design Group provides an international forum for continuing education and the establishment of higher standards in watershape design and construction. Students of Genesis 3 have committed themselves to superior levels of design, architecture, hydraulics, and client interaction.
Genesis 3 has grown from a single school into a series of themed educational schools featuring international experts in various design and construction fields. Pool builders using their comprehensive training have the knowledge and tools to create cutting edge, sophisticated pool designs.
More information at: Genesis3
